Key Questions to Ask When Ordering Knife Cutting Machine

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Knife manufacturers have the experience and knowledge to evaluate your cutting application and recognize optimization opportunities. Engineers with metallurgy and knife geometry experience analyze the material to be cut, the machine, current wear patterns of cutting knives, rotors, and dies, performance expectations, performance history, maintenance demands, and a host of other aspects to determine the best blade for your application.

When you work with an experienced knife manufacturer, and not just a distributor or reseller, you gain the benefit of an entire team of seasoned knife experts. But how do you know if you are working with a team of experts or simply a reseller?

"Experts often possess more data than judgment." - General Colin Powell

A knife manufacturer needs to know about your unique operation before recommending a new blade. To understand your business, an expert knife manufacturer will ask:

Questions About Your Machine

• What machinery are you running?
• What is the make, model number, and knife configuration of your equipment?
• Is this a new piece of equipment or something you've had for some time?
• Who performs the maintenance on the machinery?
• Is the changing of the knives part of that maintenance?

Questions About Your Material

• What are you cutting?
• Is the material you're cutting virgin, post-consumer, post-industrial, or post-landfill?
• What type of contamination is potentially found in your material?
• Are there any special considerations or challenges with the material you're cutting?

Questions About Your Knives

• How often do you change your knives and why?
• Where are your knives currently coming from?
• Are you experiencing any knife-related anomalies?
• Has the life of your knives decreased recently?
• Has knife maintenance increased?
• Has there been a change in cut quality?
• Do you have your knives precision sharpened?
• When was the last time the knives were sharpened?
• How many sharpenings do your blades undergo before being replaced?

Questions About Failures and Performance Issues

• What is the typical mode of failure of your knife?
• How long did your knives last before the problem began and what is the expected life?
• What has changed since the problem began?
• Has there been a material change, operator/maintenance change, or change in knife supplier?
• Is the material to be processed coming from a new source?
• What kind of performance do you expect out of your knives?

"Opportunities are problems in search of solutions." - Denis Waitley

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And The Most Important Question: Can we have a sample knife?

At ACE, we ask clients to send a sample that exhibits the current mode of failure. That could be wear, chipping, or breakage. This approach to knife analysis allows us to understand where, when, and why failures are occurring. We look for things like evidence of heat stress, delamination, and dulling in addition to precision-measuring bevel geometry and performing material hardness tests.

"You don't build a business. You build people and then people build the business." -Zig Ziglar

Why Do We Ask So Many Questions?

The short answer is because we care. Over the last 60+ years, we have learned what to ask our clients and how each response shapes the next question and eventually leads to an ideal knife solution

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